Matthew De-Machen, Managing Director of Matthew James Global Relocations, is not your average removals man. In fact he’s not your average managing director either.
From a very young age he has been fascinated by vehicles and entered the moving industry as a teenager to provide an outlet for his interest. As his company grew his passion never waned. On the contrary, his obsession with beautiful machinery developed into a similarly all-embracing crusade for perfection in everything he and his company does. It is this dedication to excellence that has made his company successful and his vehicle fleet the talk of the moving industry both in the UK and throughout Europe.
The detailing on Matthew’s vehicles bears testimony to his compulsion for perfection and provides a window into the care with which he runs his whole business. ‘All right’ is not good enough: it’s either perfect, or it’s no good at all. This principle runs through Matthew’s business like a watermark. Inspiration flows down from the top and everyone who works at the company understands. Service quality is everything. Second best is unacceptable.
Matthew’s childhood dream has come true. Not only can he indulge his love of trucks, he has used this passion to build a successful business and his drive for perfection to provide an exceptional European and UK relocations service for some of the world’s most demanding corporations.
It’s serendipity: a coming together of skill, passion and belief that has built a unique company of people who know what excellence looks like, and are determined to let it shine through everything they do.
The Movers and Storers Show Packer of the Year 2013
The Movers and Storers Truck Show 2014
ACCREDITATIONS ACHIEVED IN 2014
Transport for London FORS silver
ACCREDITATION ACHIEVED IN 2015
The International Association of Movers (IAM)
ACCREDITATION ACHIEVED IN 2019
2019 – First removals company to purchase a Scania Hybrid LGV (Large Goods Vehicle)
MATTHEW’S ADVICE ON CHOOSING YOUR MOVER
We’ve all done it. You get a moving date, you’re a bit short of time, so you choose a moving company you found on the Internet that’s available on the day. Then it all goes wrong. But it doesn’t have to be that way. Here are a few words of wisdom I’ve learned during the last 25 years to help you make the right choice of mover and avoid the ‘moving day blues’.
• Firstly, start early. You don’t need to wait until you have a completion date to look for your mover. Start your research as soon as you know you are going to move, that way you can avoid a rushed decision later.
• Look out for companies with ISO 9001 and ISO 14001. This shows their administration standards are quality audited ensuring a consistent standard throughout the business and in line with internationally accepted Standards.
• If you arrange a quotation online make sure you include everything in the inventory. It’s very easy to forget some items or underestimate the number of boxes you will need. Make sure you know exactly what is included, and what is not. It’s much better, if practical, to have a representative visit your home, properly assess the job and give you a firm quotation with full details. Watch out for hidden extras! While the assessor is there, ask questions … lots of them. If the answers are vague or incomplete, maybe the company isn’t as experienced as it suggests.
• Don’t automatically look for the lowest quote. All professional movers have similar costs. If a price is cheap, there’s probably something missing … and it might be important.
• Look for reviews online, including those from www.reviews.co.uk where you can find the good and the bad reports. Check how long your preferred company has been in business and that it is financially stable, particularly if you will be storing your goods for a long time.
• Do not ask a reputable company for a special deal ‘for cash’. That’s not the way the professional moving industry works. If you do pay cash you will not receive a receipt, you will not have insurance and your goods are at risk.
• Make sure the moving companies you invite into your home to quote have a proper contact address on their company website. Also be wary of companies with no accreditations.
• Finally, go to see them. All good movers are proud of their premises and vehicle fleets. They will be delighted to show you around.
The moving industry is a respectable and time-honoured trade. There are many good, professional, conscientious companies around. But some are not so good. Follow these basic steps and you should be fine.
We value quality over quantity and choose organisations with standards that exemplify our own. We simply will not consider associating our name with any organisation that are irrelevant or do not strive for excellence.
ISO 9001 is not an industry requirement but a testament to our focus on quality, continuous improvement, and professionalism.It makes the quality of our services clear, measurable and controllable and sets us apart in the market that we operate in. For our clients, this means that you have objective proof that our organisation attaches great importance to quality standards and services that are regularly assessed by an independent company. It also means that we have increased the quality of our services and raised our employees’ awareness to these standards in order to provide our clients with the very best level of service in the marketplace. ISO 9001 quality management system places us at a higher level than the vast majority of our competitors.
ISO14001 requires our organisation to implement a management system with the aim of reducing our impact on the environment. By achieving ISO 14001 certification, we are able to clearly demonstrate our commitment to reducing waste and recycling materials where appropriate. We can ensure that we are compliant with environmental legislation, as well as minimise our energy and resource usage by continually improving our environmental performance. You can have absolute confidence that we care about the environment as much as we care about our clients.