Matthew De-Machen, Managing Director of Matthew James Global Relocations, is not your average removals man. In fact he’s not your average managing director either.
From a very young age he has been fascinated by vehicles and entered the moving industry as a teenager to provide an outlet for his interest. As his company grew his passion never waned. On the contrary, his obsession with beautiful machinery developed into a similarly all-embracing crusade for perfection in everything he and his company does. It is this dedication to excellence that has made his company successful and his vehicle fleet the talk of the moving industry both in the UK and throughout Europe.
The detailing on Matthew’s vehicles bears testimony to his compulsion for perfection and provides a window into the care with which he runs his whole business. ‘All right’ is not good enough: it’s either perfect, or it’s no good at all. This principle runs through Matthew’s business like a watermark. Inspiration flows down from the top and everyone who works at the company understands. Service quality is everything. Second best is unacceptable.
Matthew’s childhood dream has come true. Not only can he indulge his love of trucks, he has used this passion to build a successful business and his drive for perfection to provide an exceptional European and UK relocations service for some of the world’s most demanding corporations.
It’s serendipity: a coming together of skill, passion and belief that has built a unique company of people who know what excellence looks like, and are determined to let it shine through everything they do.
PROUD WINNERS OF
The Movers and Storers Show Packer of the Year 2013
The Movers and Storers Truck Show 2014
ACCREDITATIONS ACHIEVED IN 2014
QAS International ISO 9001
Transport for London FORS silver
ACCREDITATION ACHIEVED IN 2015
The International Association of Movers (IAM)
MATTHEW’S ADVICE ON CHOOSING YOUR MOVER
We’ve all done it. You get a moving date, you’re a bit short of time, so you choose a moving company you found on the Internet that’s available on the day. Then it all goes wrong. But it doesn’t have to be that way. Here are a few words of wisdom I’ve learned during the last 25 years to help you make the right choice of mover and avoid the ‘moving day blues’.
• Firstly, start early. You don’t need to wait until you have a completion date to look for your mover. Start your research as soon as you know you are going to move, that way you can avoid a rushed decision later.
• Choose only companies that are members of the British Association of Removers (BAR). BAR members work to a strict Code of Practice that is approved by the Trading Standards Institute and is the only official trade association in the UK. Get them to confirm in writing that they will do the work themselves and not subcontract to a non-BAR company … it does happen!
• Look out for companies with ISO 9001. This shows their administration standards are quality audited ensuring a consistent standard throughout the business and in line with internationally accepted Standards.
• If you arrange a quotation online make sure you include everything in the inventory. It’s very easy to forget some items or underestimate the number of boxes you will need. Make sure you know exactly what is included, and what is not. It’s much better, if practical, to have a representative visit your home, properly assess the job and give you a firm quotation with full details. Watch out for hidden extras! While the assessor is there, ask questions … lots of them. If the answers are vague or incomplete, maybe the company isn’t as experienced as it suggests.
• Don’t automatically look for the lowest quote. All professional movers have similar costs. If a price is cheap, there’s probably something missing … and it might be important.
• Look for reviews online, including those from www.reviews.co.uk where you can find the good and the bad reports. Check how long your preferred company has been in business and that it is financially stable, particularly if you will be storing your goods for a long time.
• Do not ask a reputable company for a special deal ‘for cash’. That’s not the way the professional moving industry works. If you do pay cash you will not receive a receipt, you will not have insurance and your goods are at risk. You will be asked to pay in advance for your move but the BAR Code of Practice provides financial protection for you if the company cancels or doesn’t turn up (which is very unlikely).
• Make sure the moving companies you invite into your home to quote have a proper contact address on their company website. Also be wary of companies with no accreditations.
• Finally, go to see them. All good movers are proud of their premises and vehicle fleets. They will be delighted to show you around.
The moving industry is a respectable and time-honoured trade. There are many good, professional, conscientious companies around. But some are not so good. Follow these basic steps and you should be fine.
We are very proud of the accreditations we have achieved. Here is an explanation of what they mean.
The Fleet Operator Recognition Scheme (FORS) is an accreditation scheme that aims to improve fleet activity in London and throughout the UK and beyond. The aim of FORS is simple. One over-arching scheme that encompasses all aspects of safety, fuel efficiency, economical operations and vehicle emissions. FORS is a voluntary scheme that helps improve operators’ performance in each of these areas.
The International Association of Movers represents more than 2,000 relocation companies in over 170 countries. More than just movers, these companies are partners and innovators in the delivery of moving, forwarding, shipping, logistics and related services. IAM affiliation increasingly signifies strength, trust, diversity, ethics, reliability and accountability.
For over 100 years, the British Association of Removers (BAR) has been the recognised voice of the professional moving and storage industry in the United Kingdom. Choosing a BAR Member will ensure your move goes smoothly with added peace of mind that comes from using a reputable, professional and safe remover, and in the unlikely event that something goes wrong, you’ve got someone to turn to.
ISO 9001 sets out the steps necessary to adopt a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).
The Consumer Codes Approval Scheme (CCAS) is facilitated self-regulation. It aims to bolster consumer protection and improve customer service standards by:
The approval and promotion of codes of practice and setting out the principles of effective customer service. Recognising approved traders by allowing them to display the TSI approved code logo.
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
The Furniture Ombudsman
1-5 Argyle Way